Return & Cancellation Policy
At Sia, we strive to ensure that you are completely satisfied with your purchase. Please review our Return & Cancellation Policy to understand how we handle returns, exchanges, and order cancellations.
Returns and Exchanges
- Eligibility: We accept returns and exchanges for items in their original condition, unworn and unused, with all original packaging and tags attached. Custom or personalized items are not eligible for return or exchange.
- Return Period: You may return or exchange your purchase within 30 days of the delivery date.
- Process:
- Contact our customer service team at contact@siajewellery.in or call us at +91 99111 46744 to initiate a return or exchange.
- Provide your order number, reason for return or exchange, and any relevant details.
- We will provide you with a return authorization and instructions on how to send the item back to us.
Refunds
- Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method used during the purchase. If the original payment method is no longer available, please contact us for alternative arrangements.
- Shipping Costs: Original shipping costs are non-refundable. If your return is approved, the cost of return shipping will be deducted from your refund.
Cancellations
- Order Cancellation: If you wish to cancel your order, please contact us immediately at contact@siajewellery.in or call us at +91 99111 46744. We can only cancel orders that have not yet been processed or shipped.
- Custom Orders: Custom or personalized items cannot be cancelled once the order has been placed and processing has begun.
Damaged or Defective Items
- Reporting Issues: If you receive a damaged or defective item, please contact us within 7 days of receiving your order at contact@siajewellery.in or call us at +91 99111 46744. Provide your order number and a description of the issue, along with photos if possible.
- Resolution: We will work with you to resolve the issue promptly, whether it involves a replacement, repair, or refund.
Contact Us
If you have any questions or need further assistance with returns, exchanges, or cancellations, please do not hesitate to reach out to our customer service team:
- Email: contact@siajewellery.in
- Phone: +91 99111 46744
Thank you for shopping with Sia. We are committed to providing you with the finest gold and silver jewelry and exceptional service.
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